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  • Free UK Delivery

    On every order, no minimum.

  • Secure Checkout

    PCI DSS compliant payments, your card details never touch our systems.

  • 30-Day Returns

    If the product doesn't meet your expectations, you can easily return it.

Frequently asked questions

Are my payment details secure?

Yes, your payment details are encrypted and secured using industry-standard encryption. More details are in our Payment Policy.

How long do I have to return something?

30 days from the day it arrives to request a return, plus a separate 14-day statutory cooling-off right. Items need to be unused, unworn, and in original packaging with tags attached. Email support@valelus.com with your order number to start one.

What are your delivery times?

Orders arrive in 6–12 business days. Shipping is free on every order, no minimum spend, UK only.

How do I track my order?

Every order gets a tracking link by email once it ships.

What if my size doesn't fit?

Every product page has a size guide and a fit note - check that before you order. If it still doesn't work out, it's covered by our standard 30-day returns window.